General Terms & Conditions

Table of Contents

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and guarantee
Article 11 – Delivery and execution
Article 12 – Duration transactions: duration, termination, and extension
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or different provisions

Article 1 – Definitions

1.1 In these conditions, the following terms shall have the following meanings: 1.2 Withdrawal period: the period within which the consumer can make use of his right of withdrawal; 1.3 Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur; 1.4 Day: calendar day; 1.5 Durable medium: any tool that enables the consumer or entrepreneur to store information that is addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information. 1.6 Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period; 1.7 Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance; 1.8 Distance contract: an agreement whereby, in the context of a system organized by the entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication; 1.9 Technology for distance communication: means that can be used to conclude an agreement without the consumer and entrepreneur being together in the same room.

Article 2 – Identity of the entrepreneur

Stefan Steenbergen
Geert Waldastraat 7
9801AV Zuidhorn
T 0641428666
E steenbergenbusiness@gmail.com
KVK 77359941
BTW nummer NL003184264B56

Article 3 – Applicability

3.1 These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. 3.2 Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be viewed at the entrepreneur’s premises and will be sent free of charge to the consumer as soon as possible at the consumer’s request. 3.3 If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request. 3.4 In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and, in the event of conflicting terms, the consumer can always invoke the applicable provision that is most favorable to them.

Article 4 – The offer

4.1 If an offer has a limited period of validity or is made under certain conditions, this will be explicitly stated in the offer. 4.2 The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur. 4.3 Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

• the price including taxes;
• the possible costs of delivery;
• the manner in which the agreement will be concluded and what actions are required for this;
• whether or not the right of withdrawal applies;
• the method of payment, delivery, and execution of the agreement;
• the term for accepting the offer, or the term within which the entrepreneur guarantees the price;
• the level of the tariff for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic tariff for the means of communication used;
• whether the agreement is archived after its conclusion, and if so, how it can be consulted by the consumer;
• the way in which the consumer can check and, if desired, correct the information provided by him in the context of the agreement before the conclusion of the agreement;
• any other languages in which, in addition to Dutch, the agreement can be concluded;
• the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and
• the minimum duration of the distance contract in the event of an agreement that involves the continuous or periodic delivery of products or services.

Article 5 – The agreement

5.1 Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions. 5.2 If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. 5.3 If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. 5.4 The entrepreneur can, within legal frameworks, inform whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, or to attach special conditions to the execution thereof. 5.5 The entrepreneur will send the following information to the consumer at the latest upon delivery of the product, service, or digital content, in writing or in such a way that the consumer can store it in an accessible manner on a durable medium:

• the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
• the conditions under which and the manner in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• information about guarantees and existing service after purchase;
• the price including all taxes of the product, service, or digital content; the costs of delivery insofar as applicable; and the method of payment, delivery, or execution of the distance contract;
• the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
• if the consumer has a right of withdrawal, the model withdrawal form.

Article 6 – Right of withdrawal

6.1 The consumer can dissolve an agreement related to the purchase of a product during a reflection period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for the withdrawal, but cannot oblige them to state their reason(s). 6.2 The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

• if the consumer ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for multiple products with different delivery times.
• if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
• in the case of agreements for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, has received the first product. 6.3 For services and digital content that is not supplied on a tangible medium:
• The consumer can dissolve a service agreement and an agreement for the supply of digital content that is not supplied on a tangible medium during at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but cannot oblige them to state their reason(s). 6.4 The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement. 6.5 Extended reflection period for products, services, and digital content that is not supplied on a tangible medium in the absence of information about the right of withdrawal:
• If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period ends twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
• If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the effective date of the original reflection period, the reflection period expires 14 days after the day the consumer received that information.

Article 7 – Costs in case of withdrawal

7.1 If the consumer exercises their right of withdrawal, at most the costs of return shipment will be borne by them. 7.2 If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be provided. Reimbursement will take place via the same payment method used by the consumer unless the consumer explicitly agrees to another payment method. 7.3 In case of damage to the product due to careless handling by the consumer, the consumer is liable for any depreciation in the value of the product. 7.4 The consumer cannot be held liable for any depreciation in the value of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 – Exclusion of right of withdrawal

8.1 The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:

• Products or services whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
• Agreements concluded during a public auction. A public auction means a sales method where products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or has the opportunity to be personally present at the auction, led by an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services;
• Service agreements, after full performance of the service, but only if:
  • the performance has begun with the explicit prior consent of the consumer; and
  • the consumer has declared that they lose their right of withdrawal once the entrepreneur has fully performed the contract;
• Package travel as referred to in Article 7:500 BW and agreements of passenger transport;
• Service agreements for providing accommodation if the agreement provides for a specific date or period of performance and other than for residential purposes, goods transport, car rental services, and catering;
• Agreements related to leisure activities if the agreement provides for a specific date or period of performance thereof;
• Products manufactured according to consumer specifications, which are not prefabricated, and which are made on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
• Products that spoil quickly or have a limited shelf life;
• Sealed products which, for reasons of health protection or hygiene, are not suitable for return and of which the seal has been broken after delivery;
• Products that are irrevocably mixed with other products after delivery due to their nature;
• Alcoholic beverages, the price of which has been agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;
• Sealed audio, video recordings, and computer software, the seal of which has been broken after delivery;
• Newspapers, periodicals, or magazines, with the exception of subscriptions to these;
• The supply of digital content other than on a tangible medium, but only if:
  • the performance has begun with the explicit prior consent of the consumer; and
  • the consumer has declared that they lose their right of withdrawal.

Article 9 – The price

9.1 During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates. 9.2 Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This connection to fluctuations and the fact that any stated prices are target prices are stated in the offer. 9.3 Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions. 9.4 Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:

• they are the result of statutory regulations or provisions; or
• the consumer has the authority to terminate the agreement on the day on which the price increase takes effect. 9.5 The prices mentioned in the offer of products or services include VAT.

Article 10 – Compliance and warranty

10.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. 10.2 A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Article 11 – Delivery and execution

11.1 The entrepreneur will take the greatest possible care in receiving and executing orders for products and in assessing applications for the provision of services. 11.2 The place of delivery is the address that the consumer has made known to the company. 11.3 With due observance of what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without any costs and is entitled to any compensation. 11.4 After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer without delay. 11.5 The risk of damage and/or loss of products rests with the entrepreneur up to the moment of delivery to the consumer or a pre-designated representative announced to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration transactions: duration, termination, and renewal

Termination: 12.1 The consumer may terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, at any time with due observance of agreed termination rules and a notice period not exceeding one month. 12.2 The consumer may terminate an agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the definite period, with due observance of agreed termination rules and a notice period not exceeding one month. 12.3 The consumer may terminate the agreements referred to in the previous paragraphs:

• at any time and not be limited to termination at a specific time or during a specific period;
• at least in the same way as they were entered into by the consumer;
• always with the same notice period as the entrepreneur has stipulated for themselves. Renewal: 12.4 An agreement that has been entered into for a definite period and which extends to the regular delivery of products (including electricity) or services, may not be tacitly renewed or renewed for a definite period. 12.5 Notwithstanding the previous paragraph, an agreement that has been entered into for a definite period and which extends to the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a definite period of up to three months, if the consumer can terminate this extended agreement by the end of the extension with a notice period not exceeding one month. 12.6 An agreement that has been entered into for a definite period and which extends to the regular delivery of products or services, may only be tacitly renewed for an indefinite period if the consumer may terminate at any time with a notice period not exceeding one month. The notice period is not more than three months in the event the agreement extends to the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines. 12.7 An agreement with a limited duration for the regular introduction of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and ends automatically after the trial or introductory period. Duration: 12.8 If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period not exceeding one month, unless reasonableness and fairness dictate otherwise.

Article 13 – Payment

13.1 Unless otherwise provided in the agreement or additional terms, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period begins on the day after the consumer has received confirmation of the agreement. 13.2 When selling products to consumers, the consumer may never be obliged in general terms and conditions to make an advance payment of more than 50%. When advance payment is stipulated, the consumer cannot assert any rights regarding the execution of the order or service(s) concerned before the stipulated advance payment has been made. 13.3 The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay. 13.4 If the consumer does not meet their payment obligation(s) on time, they owe the statutory interest on the outstanding amount after being informed by the entrepreneur of the late payment and the entrepreneur has given the consumer a period of 14 days to still meet their payment obligations. After the consumer remains in default of payment within this 14-day period, the entrepreneur is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% on the following € 2,500, and 5% on the following € 5,000 with a minimum of € 40. The entrepreneur can deviate from the stated amounts and percentages for the benefit of the consumer.

Article 14 – Complaints procedure

14.1 The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. 14.2 Complaints about the performance of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects. 14.3 Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication when the consumer can expect a more detailed answer. 14.4 The consumer must give the entrepreneur at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to dispute resolution.

Article 15 – Disputes

15.1 Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. 15.2 Disputes between the consumer and the entrepreneur about the conclusion or execution of agreements regarding products and services to be delivered or delivered by this entrepreneur may, with due observance of the following provisions, be submitted by both the consumer and the entrepreneur to the Disputes Committee Webshop, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). 15.3 A dispute will only be handled by the Disputes Committee if the consumer has first submitted their complaint to the entrepreneur within a reasonable time. 15.4 No later than twelve months after the dispute arises, the dispute must be submitted in writing to the Disputes Committee. 15.5 When the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first reports this to the entrepreneur. 15.6 If the entrepreneur wants to submit a dispute to the Disputes Committee, the consumer will have to state in writing within five weeks after a written request made by the entrepreneur whether he also wants this or whether he wants the dispute to be dealt with by the competent court. If the entrepreneur does not hear of the consumer’s choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court. 15.7 The Disputes Committee makes a decision under the conditions as set out in the regulations of the Disputes Committee (www.degeschillencommissie.nl). The decisions of the Disputes Committee are made by means of a binding advice. 15.8 The Disputes Committee will not deal with a dispute or will cease handling it if the entrepreneur has been granted a suspension of payments, has become bankrupt, or has actually terminated business activities before a dispute has been handled by the committee at the hearing and a final decision has been given. 15.9 If, in addition to the Disputes Committee Webshop, another recognized or affiliated disputes committee (SGC or Kifid) is competent, the Disputes Committee Stichting Webshop Keurmerk has preferential jurisdiction for disputes mainly concerning the method of remote sales or services. For all other disputes, this other disputes committee affiliated with SGC or Kifid is competent.

Article 16 – Additional or deviating provisions

16.1 Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.